Customer Service Specialist - English and German

At Persán we have a crucial mission to fulfill: to make our products reach all corners of the world, #foracleanandhealthyworld.

We are a multinational with the DNA of a family company, combining the best of each model: the international presence, diversity and globalization of a multinational company but also the proximity, agility and flexibility in decision-making and adaptability to change of a family company.

We have a clear objective: to become the World’s Most Straightfoward Multinational.

We differentiate ourselves by the added value we provide through our great human team and our constant commitment to innovation and technology, which translates into top quality products. All of this guarantees the overall sustainability of the company.

We are want you for our team: Customer Service Specialist

Your mission will be to manage customer relationships, resolve customer problems, and serve as a liaison between customers and Persán.

Your Responsibilities:

• Promptly responding to customer queries via email, Teams, phone.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers’ issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Maintaining a polite, helpful, and professional manner at all times.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
• Familiarizing yourself with new products and services as they are introduced.
• Attending workshops and meetings as required.
• Providing training to new customer service agents.
• Respecting client confidentiality at all times.
• Supervising the smoothness of deliveries to customers (from ordering through delivery till payment).
• Orders handling and monitoring on daily basis.

WHAT DO WE OFFER?

• Stable employment based on an employment contract.
• Competitive compensation dependent on experience, including a monthly production bonus.
• Subsidies for vacations, meals, and a social fund (including holiday vouchers).
• Promotional products from the company - household chemicals and cosmetics.
• Private medical care.
• Multisport Card subsidies.
• Group insurance on preferential terms.
• Opportunities for development and upgrading qualifications.

Benefits

• Subsidies for sports activities.
• Private medical care.
• Life insurance.
• Additional social benefits.
• Subsidies for leisure activities.
• Holiday packages.
• Opportunity to obtain licenses.
• Promotional packages with company products.

WHAT ARE WE LOOKING FOR?

Leaders for a leading company in its sector: Highly involved and committed people, with great strategic vision and adaptation to change, ability to manage projects and make decisions and, above all, with great motivation and initiative to drive and achieve our ambitious #ProjectOneBillion.

We build authentic human relationships, based on trust, collaboration and recognition, which is reflected in a participative and enriching work environment.